Returns, Exchanges and Cancellations Policy
We want you to be satisfied with each and every product you purchase from us! We also want you to be happy with our customer service and to feel that you have been treated in a fair, honest and equitable manner at all times. We all buy stuff online and we realize that sometimes, for some reason, a purchaser may wish to return, exchange or cancel an order for a product that they no longer want or need. Our objective here is to make any returns, exchanges or order cancellations as simple, fair and painless as possible for everyone involved. If for any reason you should wish to return or exchange a product or cancel an order with us, please just follow the simple steps below:
RETURN POLICY – New and Unused Returns and Exchanges
If for any reason you wish to return or exchange a product you purchased from us, you may return an item within 14 days of the delivery date of your order for a refund or exchange. The following conditions must apply:
1.) All returns and exchanges must be made following the simple Return Procedure below. (RMA required)
2.) All returned products must be returned with all the original packaging intact and in new and immediately resalable condition.
3.) Products which have been used, installed either partially or completely, or have been disassembled to any degree are not returnable or exchangeable.
4.) Books, manuals, tools, close-outs, electrical items and special orders for non-stocked items are not returnable or exchangeable.
5.) Shipping and freight charges are not refundable. If you received free shipping on your order and you wish to return all or a substantial amount (over 50% of value) of your order, we reserve the right to deduct our original shipping costs from your refund.
RETURN POLICY – Damaged or Missing Items or Incorrect Items
We always do our very best to carefully package your order for safe arrival. However, accidents do sometimes happen and in the unlikely event your order arrives damaged or something is missing or incorrect, please contact us immediately to assist with a solution. We will be happy to help find the best way to resolve the problem and replace your damaged, missing or incorrect parts. We highly recommend that you open and inspect the contents of your order immediately upon its arrival. This is especially true if the outer box shows any signs of damage (crushed, holes, torn, etc.). If there should be visible damage to the outer packaging, note damage on delivery receipt when signing for your order. Retain all outer and inner packaging for pickup by the delivering carrier. Claims for damage or shortage must be made within 5 days of delivery.
RETURN POLICY – Warranty Claims
If a product you purchased from us should fail from a defect in material or workmanship within its Limited Warranty Period, please contact us by phone or email to receive a Warranty RMA. Then just follow the Return Procedure below. We will repair or replace the defective product and return to you free of charge for standard shipping. Different products have different Limited Warranty periods and the specific Limited Warranty period for a given product may be found with the part listing on our website. Some of the Limited Warranty periods for our products can be quite long. We therefore recommend that you keep all invoices on file in a safe place for reference in the unlikely event that you may need warranty assistance in the future.
For in-stock products and normally stocked products that are backordered, you may cancel an order that you have placed with us up until the time that your order is ready to ship to you. Our couriers usually arrive at about 2:00 p.m., Monday through Friday to collect their shipments. Once your order has been picked up by the carrier (USPS, UPS, etc,), we have no way to recall it and you will have to follow the New and Unused Returns procedure to return the product(s) to us for a refund. To execute an order cancellation please just contact us by phone or email as soon as possible before your order’s scheduled shipment. Special ordered products are not cancelable.
1.) Email us at firstname.lastname@example.org to let us know that you would like to make a return. We will promptly issue an RMA (Return Merchandise Authorization) for your return and send via return email. Please include the invoice number from when you purchased the item(s) you wish to return. If you purchased multiple items and do not wish to return all of them, please let us know which ones you will be returning. You may also call us at (970) 482-0602 to receive a verbal RMA number. In either case, please include your original purchase invoice number in your communication.
2.) Please package your returned part(s) properly to avoid any damage in transit. Please be sure that your RMA number is clearly and legibly visible on the outside of the package. Shipments without a visible and legible RMA number will be refused at our dock and returned. We also recommend that you insure any item(s) for full value that you might be returning.
3.) Ship your return prepaid to: Rauch & Spiegel, LLC
468 South Link Lane
Fort Collins, CO 80524
Refunds for returns will be issued via the same instrument that was used to make the original purchase ( i.e.: Paypal, Credit Card, Check, etc.). As soon as we receive and process your return we will email a receipt for your return and your refund to you. Depending upon the instrument used, it may take a few days for your refund to post to your account.
A refused shipment is not a return! Refused shipments will have a 20% restocking fee and our roundtrip shipping costs deducted from the refund after the shipment is returned to our dock by the carrier.
For International returns all of the above conditions and procedures apply. In addition, please note that the Customer is also responsible for all shipping charges, duty, taxes, insurance and brokerage fees for any returns of any kind.